Intellectual Property & Infringement Policy

This Policy covers three things: the IP that belongs to Dona and its licensors; the IP that belongs to you and other users; and the IP that belongs to third parties whose rights must be respected when using the platform.

Dona is an intermediary marketplace. Independent third-party Sellers list products, broadcast live video and sell to Buyers. In general Dona is not the seller of the items offered and is not a party to the sale contract between Buyer and Seller. Sellers are responsible for their own listings, live streams, images, descriptions and the goods they sell, including ensuring they do not infringe anyone's IP rights.

This Policy works alongside our other policies. Content and conduct rules are set out in the Acceptable Use Policy, Community Guidelines and Safety & Harmful Content Policy. Seller obligations are in the Seller Agreement, and what may not be sold is in the Prohibited & Restricted Items Policy. Where this Policy refers to "content", it includes listings, product images, videos, live streams, chat messages, reviews, brand names, logos and any other material made available on Dona.

The Dona platform and everything we and our licensors provide through it are protected by IP rights and belong to GreenApps, its group companies or its licensors. This includes, without limitation:

• the Dona brand, name, "Dona" word mark, logos, icons and other trade marks and brand features;
• the software, source code, mobile apps, APIs, databases and back-end systems that make up the service;
• the design, look and feel, layout, graphics, user-interface elements, text and other materials we create; and
• any documentation, help content and compilations or arrangements of data we produce.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the platform for its intended purpose in accordance with our Terms & Conditions. This licence does not transfer any ownership to you.

You may not copy, modify, distribute, sell, licence, reverse-engineer, scrape, frame or create derivative works from any part of the platform, or remove or obscure any proprietary notices, except to the extent expressly permitted by us in writing or allowed by applicable law. Nothing in this Policy or on the platform should be read as granting, by implication or otherwise, any licence to use our or a third party's trade marks without prior written permission.

You keep the IP rights you already have in the content you create and upload to Dona — for example your product images, videos, live streams, descriptions, reviews and chat messages. Uploading content to Dona does not take your ownership away.

By making content available on Dona, you grant GreenApps a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt (for formatting and technical purposes), publish, display, distribute and otherwise use that content for the purpose of operating, providing, promoting and improving the platform and our services. This licence lasts for as long as needed to provide the service and to meet our legal obligations, and it continues for content that others have shared, re-posted or that must be retained for legal, safety or record-keeping reasons after you remove your content or close your account.

You confirm that you own or have all the rights, licences and permissions needed to grant this licence, and that your content does not infringe anyone's IP or other rights. If your content includes trade marks, brand names, third-party product photography or copyrighted material, you must have the right to use it. You are responsible for your content, and you agree it complies with this Policy, the Acceptable Use Policy and the Community Guidelines.

Dona respects the IP rights of others, and we expect all users to do the same. Uzbekistan protects IP through its national legislation and its participation in international treaties, and copyright, trade marks, patents, designs and related rights are enforceable here.

When you use Dona you must not upload, list, sell, broadcast or otherwise use any content or goods that infringe the copyright, trade marks, design rights, patents, trade secrets, publicity or other rights of any person or business.

If you are not sure whether you have the right to use a name, logo, image, video, design or product, do not use it until you have obtained permission or confirmed that you may. Sellers in particular must be able to demonstrate, on request, that they are authorised to sell branded goods and to use the brand names, trade marks and marketing materials shown in their listings and live streams.

The following are strictly prohibited on Dona and may lead to immediate removal of content, cancellation of orders, and suspension or termination of accounts:

• Counterfeit goods — items bearing a trade mark or brand that are not genuine, are imitations, replicas or "fakes", or that are represented as a brand they are not.
• Unauthorised use of trade marks — using another party's brand name, logo or mark in listings, live streams, titles, images or store names in a way that is likely to confuse or that suggests an endorsement, affiliation or authorisation that does not exist.
• Copyright infringement — using photos, videos, text, music, artwork, software or other works you do not own or are not licensed to use, including copying another Seller's listing images or descriptions.
• Piracy and unlicensed copies — selling or distributing pirated, "cracked", bootleg or unlicensed copies of software, media, games, e-books or other protected works.
• Circumvention and enabling tools — offering devices, codes or services whose main purpose is to bypass technical protection measures or licensing.

Goods that are illegal, restricted or otherwise not allowed for sale are addressed separately in the Prohibited & Restricted Items Policy. Even where a category is generally allowed, infringing versions of those goods are never permitted.

Different rights protect different things, and a valid report should identify the correct type.

Copyright

Trade marks

Counterfeit

If a single listing raises more than one issue (for example counterfeit goods sold using copied photos and an unauthorised logo), please explain each so we can act correctly.

If you believe content or a product on Dona infringes your IP rights, please send a notice to hello@dona.uz with a clear subject line such as "IP infringement report". To be valid and actionable, your notice should include all of the following:

• Identification of the right or work — a clear description of the copyright work, trade mark or other right you say is infringed (for a trade mark, its name and, where available, registration details; for copyright, a description or copy of the work).
• Identification of the allegedly infringing material — enough detail for us to find it, including the specific listing, product, live stream, chat message, image or URL / link / listing ID / Seller name.
• Your contact details — your full name (and company, if applicable), postal address, email address and phone number.
• Your relationship to the right — whether you are the rights owner or an authorised representative, and, if a representative, evidence of your authority.
• A good-faith statement — a statement that you believe in good faith that the use complained of is not authorised by the rights owner, its agent or the law.
• A statement of accuracy and authority — a statement that the information in your notice is accurate and that you are the rights owner or are authorised to act on the rights owner's behalf.
• Signature — your physical or electronic signature.

Please report only rights you actually own or are authorised to enforce. Submitting a knowingly false, misleading or bad-faith notice is a misuse of this process (see "Misuse of the reporting process") and may itself carry legal consequences.

When we receive a report, we aim to act promptly and fairly. Our usual process is:

• Review. We check that the notice contains the required information. If something essential is missing or unclear, we may ask you to provide it before we can act.
• Action on the content. Where a report appears valid, we may remove or disable access to the reported listing, stream or content, end or restrict a live stream, cancel affected orders, or take other appropriate measures. We may act on an interim basis while we assess a report.
• Notifying the Seller or user. We generally notify the affected Seller or user that their content has been removed or restricted and, where appropriate, share the substance of the complaint (which may include the complainant's identity and notice) so they can respond or submit a counter-notice.
• Records. We keep records of notices and the action taken, as needed to operate the service, prevent abuse and meet legal obligations, in line with our Privacy Policy.

We may decline to act, or reinstate content, where a report is incomplete, unfounded, outside the scope of this Policy or withdrawn, or where we receive a valid counter-notice. We are an intermediary and cannot adjudicate ownership disputes; where parties genuinely disagree, they may need to resolve the matter between themselves or through the competent authorities or courts.

If your content or listing was removed or restricted because of an infringement report and you believe this was a mistake or that you are authorised to use the material, you may submit a counter-notice to hello@dona.uz with the subject "IP counter-notice". Your counter-notice should include:

• Identification of the removed material and where it appeared before removal (listing, stream, URL or ID);
• Your contact details — full name, postal address, email and phone number;
• A statement of good faith — that you believe in good faith the material was removed or disabled as a result of a mistake or misidentification, or that you are authorised to use it (for example, you own the work, you are an authorised reseller, or the goods are genuine);
• Supporting evidence where available — for example authorisation letters, invoices, distribution agreements or proof that goods are genuine; and
• A statement of accuracy and your physical or electronic signature.

We will review your counter-notice and may share it with the original complainant. If the complaint is not pursued further, or the counter-notice resolves the issue, we may restore the affected content. If the parties remain in dispute, the matter may need to be resolved between them or through the competent authorities. Nothing in this procedure obliges us to restore content that independently breaches this Policy or our other policies.

We will suspend or terminate, in appropriate circumstances, the accounts of Sellers and users who repeatedly infringe, or are repeatedly the subject of valid infringement reports.

• We keep track of valid notices against a Seller or account.
• Depending on the seriousness and frequency, consequences may include warnings, removal of listings, loss of live-streaming privileges, holds on payouts relating to affected sales, temporary suspension, or permanent termination of the account.
• A single serious violation — such as selling counterfeit goods or large-scale piracy — may on its own justify immediate suspension or termination, without a prior warning.

These measures are in addition to any rights and remedies GreenApps or a rights owner may have under the Seller Agreement, the Terms & Conditions and applicable law.

Sellers are responsible for ensuring that everything they list, show or say on Dona is lawful and does not infringe any third party's rights. By listing or broadcasting on Dona, each Seller warrants that:

• it owns or is authorised to sell the goods offered and to use the brand names, trade marks, images, videos and descriptions in its listings and live streams;
• the goods are genuine and not counterfeit, and are described accurately; and
• its content does not infringe any copyright, trade mark, design, patent or other IP right.

Sellers must be able to provide, on request, evidence supporting these warranties (for example authorisation, invoices or proof of authenticity). Sellers agree to indemnify GreenApps against claims arising from their infringement, as set out in the Seller Agreement. Accurate information to consumers, including about brand and origin, is also required under the Terms & Conditions and Uzbekistan's consumer-protection and electronic-commerce laws.

The notice-and-takedown and counter-notice procedures exist to protect genuine rights. Misusing them is a serious matter.

• Do not submit reports for rights you do not own or are not authorised to enforce.
• Do not send knowingly false, exaggerated or bad-faith notices, including to disadvantage a competitor.
• Do not misuse the counter-notice procedure to reinstate genuinely infringing content.

We may reject notices from parties who abuse the process, and may restrict or suspend accounts used to submit abusive reports. Knowingly submitting false statements may also expose the sender to liability under applicable law.

This Policy is provided for general information and transparency. It is not legal advice, and it does not define, limit or expand any party's legal rights. IP disputes can be complex and fact-specific. If you are unsure about your rights or obligations — for example whether particular use infringes a trade mark or copyright — you should seek independent legal advice from a qualified professional.

IP rights on Dona are governed and enforced in accordance with the applicable IP laws of the Republic of Uzbekistan and the international treaties to which Uzbekistan is a party, alongside the general laws referred to in our Terms & Conditions, including the laws on electronic commerce, protection of consumers' rights and advertising.

While our corporate Terms & Conditions may state Singapore governing law and courts for the contractual relationship with GreenApps, the mandatory consumer-protection and personal-data provisions of the Republic of Uzbekistan apply to users in Uzbekistan and prevail over anything inconsistent. Rights owners and users may also pursue remedies before the competent authorities and courts of Uzbekistan, and may contact the relevant Uzbek authorities responsible for IP and consumer protection. Our acting on a report under this Policy is without prejudice to any legal proceedings the parties may bring.

We may update this Policy from time to time to reflect changes in our services, technology, or legal and regulatory requirements. When we make material changes, we will update the "last updated" date shown above and, where appropriate, notify users through the app, our website or other reasonable means. The version in force is the one published on our website and in the app on the date shown above. Your continued use of Dona after an update means you accept the revised Policy, to the extent permitted by law.

For all IP and infringement matters — including infringement reports, counter-notices and general questions about this Policy — please contact us with a clear subject line:

• Email: hello@dona.uz
• Post: GreenApps Private Limited, 20 Collyer Quay #09-01, Singapore 049319

We will handle your enquiry and any personal data you provide in accordance with our Privacy Policy.