Legal & Policies
All the terms and policies that govern your use of Dona. These documents are provided for transparency and do not override your mandatory rights under the law of Uzbekistan.
Terms & using Dona
Terms & Conditions
These Terms & Conditions (the "Terms") are the master agreement between you and GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319, which operates the Dona platform. They govern your access to and use of the Dona marketplace and live-video shopping service at https://dona.uz and the Dona mobile applications for iOS and Android (application id im.dona.app). Dona is an intermediary marketplace: independent third-party Sellers list products, broadcast live and sell to Buyers, and in most cases Dona is not the seller and not a party to the sale contract. These Terms are provided for transparency and to set out the rules of the platform. They do not override or limit the mandatory rights you have under the laws of the Republic of Uzbekistan, including consumer-protection and personal-data law, which continue to apply to you and prevail over anything inconsistent here.
Acceptable Use Policy
This Acceptable Use Policy ("Policy") sets out the rules for using Dona — an online marketplace and live-video shopping service for Uzbekistan — and applies to everyone who uses it: Buyers, Sellers, and anyone who browses, streams, chats, posts content, or otherwise accesses the platform. Dona is operated by GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. Dona is an intermediary marketplace: independent third-party Sellers list products, broadcast live, and sell to Buyers, and Dona is generally not the seller and not a party to the sale contract. This Policy is provided for transparency and to keep Dona safe, lawful and trustworthy for everyone. It works together with our Terms & Conditions and the other policies referenced below. It does not override or limit your mandatory rights under the laws of the Republic of Uzbekistan, including consumer-protection and personal-data law; where those laws grant you rights that this Policy does not, those laws prevail for users in Uzbekistan.
Community Guidelines
Dona is an online marketplace and live-video shopping service for Uzbekistan, operated by GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. These Community Guidelines explain how we expect everyone to behave on Dona — Buyers, Sellers and anyone who watches a stream, sends a chat message, leaves a review, or otherwise takes part in our community. We publish these Guidelines for transparency and to keep Dona a safe, honest and welcoming place to shop and sell. They apply alongside our Terms & Conditions, Acceptable Use Policy and Safety & Harmful Content Policy. Nothing in these Guidelines overrides the mandatory consumer-protection and personal-data rights that the law of the Republic of Uzbekistan gives you — those rights always prevail for users in Uzbekistan. This document is provided in English, Russian and Uzbek; the English version is authoritative, but your rights under Uzbek law are unaffected by the language you read.
Prohibited & Restricted Items Policy
This Prohibited & Restricted Items Policy explains what may and may not be listed, promoted, streamed or sold on Dona, the online marketplace and live-video shopping service operated by GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. It applies to every Seller who lists or sells goods, and to everything shown or offered in listings, live streams and other content on the Dona website (https://dona.uz) and mobile apps (application id im.dona.app). Dona is an intermediary marketplace: independent third-party Sellers are responsible for their own products, and Dona is generally not the seller and not a party to the sale contract. This Policy is provided for transparency and to keep the marketplace safe and lawful. It does not override the mandatory rights and obligations that apply under the law of the Republic of Uzbekistan, which continue to prevail for users in Uzbekistan.
Payments, orders & delivery
Payments & Refunds Policy
This Payments & Refunds Policy explains how payments, order confirmations, cancellations, returns and refunds work on Dona, an online marketplace and live-video shopping service for Uzbekistan operated by GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. It applies to everyone who buys through the Dona website (https://dona.uz) or the Dona mobile apps (application id im.dona.app). Dona is an intermediary marketplace: independent third-party Sellers list products, go live and sell to Buyers. Except where we expressly say otherwise, Dona is not the seller of the items and is not a party to the sale contract between Buyer and Seller. This Policy is provided for transparency and to make your rights clear. It does not override the mandatory consumer-protection and personal-data rights you have under the laws of the Republic of Uzbekistan — those rights always prevail for users in Uzbekistan. Read this Policy together with our Terms & Conditions, Seller Agreement, Delivery & Order Management Policy and Privacy Policy.
Delivery & Order Management Policy
This Delivery & Order Management Policy explains how orders are placed, confirmed, prepared, delivered and tracked on Dona, an online marketplace and live-video shopping service for Uzbekistan operated by GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. It applies to Buyers and Sellers who use the Dona website at https://dona.uz and the Dona mobile apps (application id im.dona.app). Dona is an intermediary marketplace: goods are sold and fulfilled by independent third-party Sellers, and Dona is generally not the seller of the items and not a party to the sale contract between Buyer and Seller, except where expressly stated. This Policy is provided for transparency and convenience. It does not override the mandatory rights you have under the laws of the Republic of Uzbekistan, including the Law on Protection of Consumers' Rights and the Law on Electronic Commerce, which continue to apply to users in Uzbekistan and prevail over anything inconsistent here. It should be read together with our other policies, in particular the Payments & Refunds Policy, the Terms & Conditions and the Seller Agreement. This Policy is effective from the date shown above.
Your data & privacy
Privacy Policy
This Privacy Policy explains how GreenApps Private Limited ("GreenApps", "we", "us", "our"), the operator of the Dona marketplace and live-video shopping service ("Dona", the "Platform"), collects, uses, shares and protects your personal data when you use our website at https://dona.uz and our iOS and Android apps (application id im.dona.app). It applies to Buyers, Sellers and visitors. We provide it for transparency and to help you understand your choices. It does not override the mandatory rights you have under the personal-data and consumer-protection laws of the Republic of Uzbekistan, which continue to apply to users in Uzbekistan and prevail over anything inconsistent here. Please read it together with our sibling policies, in particular the Terms & Conditions, the Cookie Policy and the Payments & Refunds Policy.
Cookie Policy
This Cookie Policy explains how GreenApps Private Limited ("GreenApps", "we", "us", "our"), the operator of the Dona marketplace and live-video shopping service (website https://dona.uz and the mobile apps for iOS and Android, application id im.dona.app), uses cookies, local storage and similar technologies when you visit our website or use our apps. It applies to everyone who uses Dona — Buyers and Sellers alike. It is provided for transparency and to help you make informed choices about these technologies. It does not override your mandatory rights under the laws of the Republic of Uzbekistan, including the Law "On Personal Data" and the Law "On Protection of Consumers' Rights". This policy should be read together with our Privacy Policy, which explains in full how we handle personal data. Effective from the date shown above.
Account Management & Deletion Policy
This Account Management & Deletion Policy explains how you create, secure, use, update, and close your Dona account, when we may restrict or suspend access, and how you can delete your account and personal data. Dona is a marketplace and live-video shopping service for Uzbekistan, operated by GreenApps Private Limited ("GreenApps", "Dona", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. It applies to everyone who registers or holds a Dona account, whether acting as a Buyer, a Seller, or both. We publish it for transparency and it should be read together with our Terms & Conditions, Privacy Policy and the other policies referenced below. Nothing in this document overrides or limits the mandatory rights you have under the laws of the Republic of Uzbekistan, including consumer-protection and personal-data law; where those rights differ from anything stated here, those mandatory rights prevail for users in Uzbekistan.
Safety & rights
Safety & Harmful Content Policy
This Safety & Harmful Content Policy ("Policy") explains how GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319, keeps the Dona platform ("Dona") safe. Dona is an online marketplace and live-video shopping service for Uzbekistan, available at https://dona.uz and through our iOS and Android apps (application id im.dona.app). This Policy applies to everyone who uses Dona — Buyers, Sellers, live hosts and viewers — and to all content on the platform, including live video, chat, reactions, reviews, profiles and product media. It works together with our Community Guidelines and Acceptable Use Policy, which set out the behaviour we expect, and with our Terms & Conditions. We publish this Policy for transparency so you know what is not allowed, how we moderate and enforce, and how to report unsafe content. It is written to be clear and does not override or limit your mandatory rights under the laws of the Republic of Uzbekistan, including consumer-protection and personal-data law, which continue to apply to users in Uzbekistan and prevail over anything inconsistent here. This Policy is effective from the date shown above.
Intellectual Property & Infringement Policy
This Intellectual Property & Infringement Policy (the "Policy") explains how intellectual property ("IP") rights are respected and protected on Dona, an online marketplace and live-video shopping service for Uzbekistan operated by GreenApps Private Limited ("GreenApps", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319. It applies to everyone who uses Dona — Buyers, Sellers and visitors — across our website https://dona.uz and our iOS and Android apps (application id im.dona.app). This Policy is provided for transparency and to help rights owners and users understand their responsibilities and remedies. It does not override the mandatory rights you have under the laws of the Republic of Uzbekistan, which continue to apply to users in Uzbekistan and prevail over anything inconsistent here. Please read this Policy together with our Terms & Conditions, Seller Agreement and Prohibited & Restricted Items Policy.
For sellers
Seller Agreement
This Seller Agreement (the "Professional Agreement" or "Agreement") is the professional contract between GreenApps Private Limited ("GreenApps", "Dona", "we", "us", "our"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319, and any person or business that registers to sell on the Dona marketplace and live-video shopping platform ("Seller", "you", "your"). It governs how you list products, go live, take orders and receive payouts on Dona (website https://dona.uz; apps for iOS and Android, application id im.dona.app). This Agreement applies to every Seller operating in Uzbekistan. It supplements, and should be read together with, our Terms & Conditions, Payments & Refunds Policy, Delivery & Order Management Policy, Prohibited & Restricted Items Policy, Acceptable Use Policy, Community Guidelines, Safety & Harmful Content Policy, Intellectual Property & Infringement Policy and Privacy Policy. It is provided for transparency and does not override the mandatory rights and obligations that apply under the laws of the Republic of Uzbekistan, including consumer-protection, electronic-commerce, payments and personal-data law. Where this Agreement conflicts with those mandatory rules for users in Uzbekistan, the mandatory rules prevail. It is effective from the date shown above.
Seller Services Agreement (Public Offer)
This Seller Services Agreement (the "Agreement" or "Offer") is a public offer addressed by GreenApps Private Limited ("GreenApps", "Dona", the "Operator", "we", "us"), a company incorporated in Singapore with its registered office at 20 Collyer Quay #09-01, Singapore 049319, which operates the Dona marketplace and live-video shopping platform (website https://dona.uz; apps for iOS and Android, application id im.dona.app), to any legal entity, individual entrepreneur or self-employed person that registers to sell on Dona (the "Seller", "you"). It sets out the terms on which the Operator provides the Seller, for remuneration, with a set of services — access to the marketplace and its live-commerce tools, order intake and processing, payment facilitation through licensed providers, promotion, and the settlement of your proceeds. It is the formal contract behind the plain-language Seller Agreement and must be read together with it and with our Terms & Conditions, Payments & Refunds Policy, Delivery & Order Management Policy, Prohibited & Restricted Items Policy, Acceptable Use Policy and Privacy Policy. This Agreement is provided for transparency and does not override the mandatory rights and obligations that apply under the laws of the Republic of Uzbekistan, including electronic-commerce, consumer-protection, competition, payments and personal-data law. Where it conflicts with those mandatory rules, the mandatory rules prevail. It is effective from the date shown above. [📝 CONFIRM: local contracting & settlement entity. Payouts to Sellers are made in UZS through licensed local providers. Confirm whether the Seller's counterparty under this Agreement is GreenApps (Singapore) or a local Uzbekistan entity/settlement agent — and, if local, its full requisites for the "Operator details" section below.]